Return Policy
RETURN POLICY
Last updated: July 14, 2026
Cancellation and Order Changes
Once you have placed an order, you may cancel or amend it by emailing support@bonesjewelry.com
Orders may be canceled for a full refund within 24 hours of purchase. Once an order has been packed for dispatch, we are unable to cancel or make changes. Please wait until your order has been delivered and follow the return process outlined below.
As orders are processed quickly, we recommend contacting us as soon as possible if you wish to cancel or modify your order.
Returns and Refunds
This Return Policy forms part of the Terms & Conditions governing your use of our website.
We offer a 30-day return window from the date your order is delivered.
Return shipping costs are the customer's responsibility unless the item arrives damaged, defective, or was shipped incorrectly.
Since all jewelry is provided free of charge as part of our Store Closing Event, refunds apply only to the $9.95 shipping and handling fee, provided your return meets the conditions outlined in this policy.
Returned items must be unused, unworn, in their original condition, with all original packaging and tags (if applicable) to qualify for a refund.
Once we receive and inspect your return, we'll notify you by email. If approved, your eligible refund will be issued to your original payment method within a reasonable processing period.
A return is considered complete only after the returned item has been received and inspected by our team.
How to Start a Return
To begin a return, please email support@bonesjewelry.com with your order number and the item(s) you'd like to return. Our customer support team will provide you with the return instructions. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.