Shipping Information

SHIPPING INFORMATION

Last Updated: July 15, 2026

My delivery is taking longer than expected — where is my order?

If your order hasn't arrived within 3 business days after the estimated delivery date, please contact our support team at support@bonesjewelry.com. We'll be happy to check the status of your shipment and provide you with an update as quickly as possible.

Why do I only pay $9.95 for shipping?

As part of our Store Closing Event, all jewelry is being offered completely FREE. Customers simply pay a flat $9.95 shipping and handling fee per order to help cover packaging, fulfillment, and delivery costs.

How can I pay for my order?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All payments are securely encrypted and processed through trusted payment providers to ensure your information remains protected.

Part of my order is missing — what happened?

If your order contains multiple items, they may occasionally be shipped in separate packages due to inventory availability or fulfillment logistics. If this happens, the remaining item(s) will usually arrive within 1–3 business days after the first delivery.

What should I do if my order arrives damaged?

If your order arrives damaged, please take clear photos of both the item and the packaging, then email support@bonesjewelry.com with your order number. Please wait for our response before returning any items so we can assist you as quickly as possible.

What if I ordered the wrong item or changed my mind?

If you need to cancel or make changes to your order, please contact support@bonesjewelry.com as soon as possible. If your order has already been processed or shipped, please refer to our Return Policy for further assistance.

Order Processing & Delivery

Orders placed before 5:00 PM ET (Monday–Friday) begin processing the same business day whenever possible. Most orders are delivered within 4–7 business days. A flat $9.95 shipping and handling fee applies to every order.

Order Cancellation

Orders may be canceled within 24 hours of purchase for a full refund by contacting support@bonesjewelry.com. Once an order has entered processing or has been shipped, cancellation may no longer be possible. Please refer to our Return Policy for available options.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to become active after your shipment has been dispatched.